1. What makes SUDO Zurich leather bags unique?
Each SUDO Zurich bag is thoughtfully crafted with meticulous attention to detail. We work exclusively with supple calfskin and use a traditional garment-dyeing and washing process that gives each piece its own soul. Handmade by artisans in Tuscany, our bags develop a rich patina over time — a companion with enduring character.

2. Are your bags made from real leather?
Yes. All of our bags are made from 100% genuine leather. We source high-quality calfskin known for its natural softness, resilience, and lasting beauty. Our leather is tanned using plant-based tannins and processed with care to ensure both quality and sustainability.

3. How should I care for my SUDO Zurich leather bag?
To preserve the beauty of your bag, avoid prolonged exposure to sunlight or moisture. Clean it gently with a soft cloth and apply a leather conditioner occasionally. When not in use, store it in a dry place — ideally inside the SUDO Zurich dust bag included with your purchase.

4. What is the difference between vintage-effect leather and regular leather?
Our vintage-effect leather is garment-dyed and washed, giving each bag its own unique tone and texture. We use natural tannins to achieve rich, earthy hues, while the finish is completed by hand — waxed and ironed by artisans to enhance softness and reveal the leather’s natural glow. Unlike regular leather, each piece evolves beautifully over time.

5. How long does shipping take?
Orders are processed within 1–2 business days (Monday to Friday, excluding Swiss public holidays).
Within Switzerland & Liechtenstein:
– Swiss Post PostPac Priority: Free shipping, delivery in 1–2 business days.
International Shipping – Europe:
– Swiss Post PostPac International: Flat-rate by zone (25–35 CHF), delivery in approximately 2–5 business days.
International Shipping – United States & Hong Kong:
– Swiss Post PostPac International: Flat rate of 46 CHF, delivery in approximately 5–8 business days.
You'll receive a tracking link via email once your order has shipped.

6. Do you offer international shipping?
Yes. We ship to the European Union, the United Kingdom, the United States, Hong Kong, and selected European countries via Swiss Post PostPac International. All parcels are fully insured and tracked.

For customers in the Eurozone (Germany, France, Italy, Austria, Netherlands, Portugal), the United Kingdom, the United States, and Hong Kong, the price displayed at checkout already includes all applicable import duties and taxes. There are no additional charges upon delivery — what you see is what you pay.

For customers in all other supported countries (Switzerland, Liechtenstein, and additional European destinations), standard flat-rate shipping applies. Please see our Shipping policy for full details.

7. Can I return or exchange my bag?
Yes. Returns are accepted within the following windows:
– Switzerland & Liechtenstein: 60 days from delivery. Return shipping is free — contact us and we’ll arrange the label.
– Eurozone & United Kingdom: 14 days from delivery (EU/UK cooling-off period). Return shipping is the customer’s responsibility unless the item is defective, damaged, or incorrect.
– United States & Hong Kong: 14 days from delivery. Return shipping is the customer’s responsibility unless the item is defective, damaged, or incorrect.

Items must be in their original, unused condition with all tags and packaging intact. Returns require prior authorization — please contact us at contacts@sudozurich.com before sending anything back. For full details, please visit our Refund policy.

8. Do your bags come with a warranty?
Yes. Every SUDO Zurich bag includes a 2-year warranty covering manufacturing and material defects. After this period, we offer a lifetime repair service at a fair, transparent cost to help your bag last for many years. For full details, please visit our Warranty & Repair page.

9. How do I contact customer service?
We’re here to help. You can reach us at contacts@sudozurich.com or through the contact form on our website. We aim to respond promptly and personally to every request.

For any additional questions, feel free to contact us. We're here to assist.