Thank you for shopping with SUDO ZURICH. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your purchases from our website, sudozurich.com (“Site”). Please review this policy carefully to understand our shipping practices.

 

Processing Times

· Orders are processed within 1–2 business days (Monday to Friday), excluding Swiss public holidays.

· During peak seasons or promotional periods, processing times may be slightly extended.

· Once your order has been dispatched, you will receive a confirmation email with tracking details.

 

Domestic Shipping – Switzerland & Liechtenstein

All domestic orders are shipped with Swiss Post – PostPac Priority, always insured and tracked.

· Free shipping within Switzerland and Liechtenstein.

· Estimated delivery: 1–2 business days.

· Please note: Orders placed on Fridays and weekends will be delivered from the following Monday.

 

International Shipping – Europe

All international orders are shipped with Swiss Post – PostPac International, fully insured and tracked.

We offer flat-rate shipping per zone, regardless of parcel size or weight:

· Zone 1 – 25 CHF
United Kingdom, Monaco, Vatican City, San Marino, Isle of Man, Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands.

· Zone 2 – 30 CHF
Norway, Andorra, Czechia, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden.

· Zone 3 – 35 CHF
Romania, Malta, Greece, Cyprus, Bulgaria, Croatia, Iceland.

Estimated delivery: approximately 2–5 business days, depending on destination.

 

Customs, Duties & Taxes

· All parcels are declared accurately in accordance with Swiss export regulations.

· Customers outside Switzerland and Liechtenstein are responsible for paying any import VAT, customs duties, or courier handling fees in their country. SUDO ZURICH is not responsible for these charges.

· If international customers refuse to pay import duties or VAT, the parcel may be returned. In such cases, return shipping and any additional costs will be deducted from the refund.

· SUDO ZURICH is not responsible for delivery delays caused by customs clearance.

 

Order Tracking

Once dispatched, you will receive an email with your tracking number. You can use this to follow your shipment directly via Swiss Post’s online tracking system.

If you do not receive tracking details, or experience issues with delivery, please contact us at contacts@sudozurich.com.

 

Important Notes

· All shipments (domestic & international) are insured and tracked for your peace of mind.

· We currently ship only to Switzerland, Liechtenstein, the United Kingdom, and the listed European countries (EU + Monaco, Andorra, San Marino, Vatican City, Isle of Man, Norway, Iceland).

· Orders placed from unsupported destinations will not be fulfilled.