At SUDO ZURICH (a trademark of DXS ZURICH GmbH), we are committed to offering high-quality products and ensuring your complete satisfaction. Each piece is made with care, and we want you to feel the same confidence in your purchase.

Switzerland

• You may return eligible items within 60 days of receiving your order.
• Items must be unworn, unused, with all original tags attached, and returned in their original packaging.
• Returns are only accepted with prior authorization. Please contact us at contacts@sudozurich.com before sending anything back.
• Return shipping costs: SUDO ZURICH covers the cost of return shipping for all returns within Switzerland and Liechtenstein — including change-of-mind returns. Simply contact us and we will arrange the return label.

European Union

In line with EU consumer law, customers are entitled to a 14-day withdrawal period (“cooling-off period”) starting from the day you receive your order.
• Items must be in unused, original condition, with all packaging and proof of purchase.
• Return shipping costs: Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.
• Typical return cost: 35–50 CHF, depending on the courier and location.

United Kingdom

Under UK Consumer Contracts Regulations, customers have:
• 14 days to notify us of a cancellation, and a further 14 days to return the item.
• Returned goods must be in their original, unused condition, with tags and packaging intact.
• Return shipping costs: Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or incorrect.
• Typical return cost: 35–50 CHF, depending on the courier and parcel weight.

Damaged or Incorrect Items

If your order arrives defective, damaged, or not as described, please contact us within 14 days at contacts@sudozurich.com with photos of the issue. We will cover the return costs and resolve the matter promptly.

Exchanges

We do not offer direct exchanges. To receive a different item:
1. Request a return for the original item.
2. Place a new order for the desired product.

Refunds

• Once we receive your return, we will inspect the item. If approved, refunds will be processed to your original payment method within 10 business days.
• Depending on your payment provider, additional time may be required for the funds to appear.

Shipping Limitations

We currently ship only to Switzerland, Liechtenstein, the United Kingdom, and the listed European countries (EU + Monaco, Andorra, San Marino, Vatican City, Isle of Man, Norway, Iceland), as defined in our Shipping Policy.

We do not ship to countries outside these regions. Orders placed from unsupported destinations will not be fulfilled.

As part of our commitment to sustainability and reducing unnecessary emissions from shipping, we do not offer free returns. Customers are responsible for the cost of return shipping.

EU Model Withdrawal Form

In accordance with EU consumer protection law, we provide the following official withdrawal form. You are not obliged to use this form to exercise your right of withdrawal, but it is available for your convenience.

Please send completed form to:
SUDO ZURICH by DXS Zurich GmbH
Postlagernd
Bahnhofstrasse 49
8803 Rüschlikon
Switzerland
Email: contacts@sudozurich.com

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for:
Product/Service: __________________________

Order date: ___________ Received on: ___________
Name of consumer(s): __________________________
Address of consumer(s): __________________________
Signature of consumer(s): __________________________ (only if sent on paper)
Date: ___________

(*) Delete as appropriate.