SUDO ZURICH (a trademark of DXS ZURICH GmbH) (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website, sudozurich.com (“Site”), or use our services (“Services”).

Please read this policy carefully to understand your rights and our practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. Any updates will be posted on this page with the "Last Updated" date updated accordingly. Please review the Privacy Policy periodically to stay informed about our data practices.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to information that identifies or relates to you.

Information You Provide Directly:

• Contact Information: Name, address, email, and phone number.
• Order Details: Billing and shipping addresses, payment confirmation, and order history.
• Account Information: Username, password, and other security details.
• Customer Support Details: Any information you share when contacting us, such as inquiries or feedback.

Information Collected Automatically:

We may automatically collect certain data about your interaction with our Site and Services using cookies, pixels, or similar technologies (“Usage Data”). This may include:

• Device and browser information.
• IP address and geolocation data.
• Interaction details, such as pages visited, clicks, and session duration.

Information From Third Parties:

We may receive information from third parties, such as:

• Service Providers: Payment processors and fulfillment services.
• Marketing Platforms: Advertising partners who help us tailor our communications to you (e.g., Meta, Google)

Any third-party data will be processed according to this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

To Provide and Improve Services:

• Process payments and fulfill orders.
• Create and manage your account.
• Handle returns, exchanges, and customer support.

Marketing and Advertising:

• Send promotional emails, text messages, and offers.
• Customize your shopping experience and display tailored ads on our Site or other platforms.
• For Swiss residents, we rely on legitimate interests. For EU residents, we send marketing communications only with your consent.

Security and Fraud Prevention:

• Detect and prevent fraudulent or illegal activity.
• Maintain the integrity and security of our Site and Services.

Compliance and Legal Obligations:

• Fulfill legal obligations under Swiss or EU law.

Cookies

We use cookies and similar technologies to enhance your browsing experience. These include Shopify cookies as well as advertising and analytics cookies (such as Meta Pixel or Google Analytics).

You may disable cookies in your browser settingss, but doing so may affect certain functionalities of our Site.

How We Share Your Personal Information

We may disclose your personal information to third parties as follows:

• Service Providers: To payment processors, shipping partners, and IT service providers for the purpose of providing our Services.
• Business and Marketing Partners: To display tailored advertising or enhance your shopping experience.
• Legal Compliance: To comply with Swiss legal obligations or enforce our policies.
• Corporate Transactions: In case of mergers, acquisitions, or other business transfers.

We do not sell or share your personal information for profiling or inferring characteristics. We do not engage in automated decision-making with legal or significant effects.

International Data Transfers

If your information is transferred outside Switzerland or the EU (including to countries without equivalent data protection laws), we ensure it is protected by safeguards such as the EU’s Standard Contractual Clauses or similar mechanisms.

Your Rights 

Under Swiss and EU law, you have certain rights regarding your personal data:

• Access: You can request details about the personal data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to legal exceptions.
• Data Portability: You may request a copy of your data in a portable format.
• Opt-Out: You can withdraw your consent to marketing communications or data processing.

To exercise your rights, please contact us at contacts@sudozurich.com. We may require verification of your identity to process your request.

Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by Swiss law.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16 years old. If you believe we have collected such data, please contact us immediately to request its deletion.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before interacting with those sites.

Complaints and Contact Information

If you have any concerns about how we process your personal information, please contact us at:

Email: contacts@sudozurich.com

If you are a Swiss resident, and you are unsatisfied with our response, you may file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

For EU residents, if you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.